I’m Rogers customer and can’t complain about them now. If you asked me about eight years ago, I probably wouldn’t have been as pleased with them.
I was aware of their policy of throttling bitTorrent type downloads and have no issue with it. Short of Blizzard’s WoW patcher, I have yet to see bitTorrent used for something that was legal. I also have yet to see anyone in the Security business agree that it’s a good and safe means.
I’m guessing a lot of people (I didn’t say, “all”) complaining about Rogers have issue with it because they use their net connection for downloading TV shows, movies, or software – likely not legally.
About the only place this really impacts you is during patching or while downloading content during play – this is something I’ve done and it doesn’t seem to cause any issues for me. Maybe I’m lucky.